SHIPPING POLICY
Last Updated: August 6, 2026
This Shipping Policy explains how Mojo Molecular LLC processes and ships orders. Shipping availability, rates, and promotions are shown during checkout before an order is submitted.
SHIPPING AREA
We currently ship to eligible addresses within the United States. We may restrict or decline shipment to certain states, territories, addresses, forwarding services, or destinations when required by law, carrier rules, product restrictions, fraud-prevention concerns, or operational limitations.
ORDER PROCESSING
Orders are generally processed within 1 to 2 business days after payment has been received, confirmed, and cleared for fulfillment. Orders placed on weekends or holidays are generally processed on the next business day.
Processing may take longer during periods of high volume, severe weather, carrier disruption, security review, payment review, or other circumstances outside our reasonable control. Processing time is separate from carrier transit time.
SHIPPING METHODS AND RATES
Available shipping methods, charges, and estimated delivery timeframes are displayed at checkout based on the destination, order contents, carrier availability, and any active promotion.
Free shipping may be offered for qualifying orders or during limited promotions. Free shipping is not guaranteed for every order or at all times. The shipping charge and method shown in the customer’s order confirmation apply to that order. We may modify or discontinue a shipping promotion for future orders, but we will not retroactively change the shipping charge on an order already accepted.
We currently use carriers such as USPS and UPS, but we may use another appropriate carrier or service. Delivery estimates are provided for convenience and are not guaranteed unless expressly stated as a guaranteed service.
PAYMENT CONFIRMATION
Orders paid through PayRam or with digital assets are not released for fulfillment until the payment is detected, sufficiently confirmed, and matched to the order. Underpayments, overpayments, unsupported assets, incorrect networks, or expired payment requests may require manual review and can delay processing.
SIGNATURE CONFIRMATION
Orders totaling $300 or more may require a signature at delivery. We may also require a signature for other orders based on value, destination, fraud-prevention concerns, carrier requirements, or other reasonable factors. Any applicable signature requirement will be reflected in the shipment or order communication when practicable.
PACKAGING
Orders are packaged to help protect their contents during transit. Packaging may be discreet, but we do not guarantee that every shipment will be unbranded or anonymous. Carrier labels, customs or regulatory documents, product identifiers, safety information, or other information may appear when needed for fulfillment or compliance.
ORDER TRACKING
When tracking is available, a shipping confirmation containing tracking information will be sent to the email address associated with the order. Tracking events and delivery scans are supplied by the carrier and may be delayed or inaccurate.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate name, street address, unit or apartment number, city, state, postal code, email address, and telephone number. Review all information carefully before submitting an order.
Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after processing begins. Additional charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility to the extent permitted by law.
DELAYS AND SHIPPING PROMISES
We make reasonable efforts to ship within the timeframe stated on the website or in the order confirmation. If we are unable to ship within the promised period, we will provide notice and any option to accept the delay, cancel the unshipped order, or receive a refund as required by applicable law.
LOST, STOLEN, OR MISDELIVERED PACKAGES
After a package is tendered to a carrier, delivery is performed by that carrier. If a shipment is delayed, lost, marked delivered but missing, or delivered to the wrong location, first review the tracking details and contact the carrier. Then contact us if assistance is needed.
We will reasonably assist with carrier inquiries or claims. Resolution may require a waiting period, photographs, a carrier claim, a police or theft report, identity verification, or a signed statement. Claims are reviewed individually and remain subject to applicable law.
DAMAGED OR INCORRECT ORDERS
Contact us within 7 calendar days after delivery if an order arrives damaged or contains an incorrect item. Include the order number, a description of the issue, and clear photographs of the product, packaging, and shipping label. Keep all materials until the review is complete.
LEGAL AND CARRIER RESTRICTIONS
Customers are responsible for ensuring that their purchase and possession of products are lawful at the shipping destination. Mojo Molecular may refuse, hold, or cancel an order that cannot be lawfully, safely, or reliably fulfilled. If we cancel an unshipped order, we will provide an appropriate refund or credit, subject to the Returns, Cancellations, and Refunds Policy and applicable law.
CONTACT
Mojo Molecular LLC
947 Wayne Avenue, #334
Chambersburg, PA 17201
United States
Email: contactus@mojomolecular.com
Phone: 717-809-7957
